Common Queries
- Need Help?
- Frequently Asked Questions
Do you sell genuine gold and certified jewellery?
Yes, all our jewellery is crafted from certified gold and hallmarked for purity. Each piece is carefully inspected to meet our strict quality standards before being displayed or delivered.
What karat options do you offer?
We offer jewellery in various gold purities, including 22K, 21K, and 18K, depending on the collection and design. Customers can also request specific karat preferences for custom orders.
Can I place an order online and receive delivery at my location?
Yes, you can place your order online through our official website or by contacting our sales team. We offer secure delivery services within Pakistan, with special handling to ensure your jewellery reaches you safely and on time.
How long does it take to prepare and deliver a custom-made design?
Custom designs typically take between 7 to 15 working days, depending on the complexity of the design and availability of materials. We will update you throughout the process until your piece is ready for delivery.
Can I request a price quote for a design I already have?
Absolutely. You can share your design reference or photo with us through WhatsApp or email, and our team will provide a detailed quote based on weight, karat, and current gold rate.
Do you buy back or exchange old gold jewellery?
Yes, we offer a gold buyback and exchange policy under certain conditions. The value is calculated based on the current gold market rate and condition of the jewellery. Identification and original invoice may be required.
How can I verify the authenticity of my purchase?
Each piece comes with a hallmark stamp and our brand guarantee. For further verification, you can bring your jewellery to our store for free evaluation and testing.
Do you provide polishing, cleaning, or repair services?
Yes, we provide professional polishing, cleaning, resizing, and repair services. Our in-house experts handle each item carefully to restore its shine and finish without compromising quality.
How are your prices determined?
Our jewellery prices are based on the daily gold rate, the purity (karat), total weight, and craftsmanship involved. Prices are transparent and updated regularly in accordance with the local bullion market.
What happens if I receive the wrong or damaged product?
In such rare cases, please notify us within 48 hours of receiving the parcel. Our team will arrange for an exchange or refund after verifying the issue according to our return policy.
Do you offer international shipping?
Currently, we only deliver within Pakistan. However, for special overseas requests, you may contact our support team to discuss possible arrangements.
Can I reserve an item and pay later?
Yes, reservations are possible for a short period with an advance payment or partial deposit. Please contact our store for exact terms and timelines.
How can I stay updated on your latest collections and offers?
You can subscribe to our newsletter or follow our official social media pages on Facebook and Instagram for updates on new arrivals, exclusive designs, and gold market trends.
