Privacy Policy

We at Nowroze Ali Gold House (hereafter “we”, “our”, or “us”) respect your privacy and are committed to protecting the personal information you share when visiting our website, placing an order, or engaging with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, and describes your rights in relation to that data.

Information Collection
We collect two types of information: (i) information you provide voluntarily, and (ii) information that is collected automatically when you use our website or services. Voluntary information may include your name, email address, phone number, billing/shipping address, and any other details you choose to submit when placing an order, registering for an account, sending us messages, or subscribing to newsletters. Automatically-collected information may consist of your IP address, browser type, device information, pages visited, time and date of access, referral website, and other usage data.

Use of Information
Your information is used to: process and fulfil your orders (including verifying payment, arranging shipping/delivery, and issuing receipts), communicate with you about your account or order status, respond to inquiries and provide customer support, send you promotional communications if you have opted in (which you may unsubscribe from at any time), improve our web-site, products and services, detect and prevent fraud or other unlawful behaviour, and comply with legal obligations.

Sharing & Disclosure
We may share your personal information with trusted third-party service providers who support our business (for example payment processors, delivery/logistics companies, IT hosting providers, and marketing partners). We require these providers to protect your information and only use it for our purposes. We may also disclose information if required by law or to protect our rights, property or safety, or those of others.

Security & Data Retention
We use reasonable technical and administrative measures to protect your personal information against unauthorized or unlawful access, disclosure, misuse or alteration. We retain your information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our policies. When no longer required, we will securely delete or anonymize your data.

Cookies & Tracking Technologies
We (and our service providers) may use cookies, web beacons, pixels and similar technologies to gather information about how you use our website, to help us enhance site functionality, analyse trends, deliver personalised content, and show you relevant advertising. You can control or disable cookies via your browser settings — however, doing so may affect website performance or the ability to complete transactions.

Your Rights & Choices
Depending on applicable law, you may have rights including accessing the personal information we hold about you, requesting correction or erasure of your data, objecting to or restricting certain uses of your information, or withdrawing consent for direct-marketing communications. To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

International Transfers
Because some of our service providers may operate outside Pakistan (for example hosting companies or analytics providers), your personal information may be transferred to and processed in other countries. Whenever we do so, we will ensure appropriate safeguards are in place to maintain a comparable level of protection for your data.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or business operations. The “Last Updated” date will appear at the top of this page. Your continued use of our website after changes have been posted means you accept the updated policy.

Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:
Nowroze Ali Gold House
Sadiqabad Chowk, Rawalpindi, Punjab, Pakistan
Phone: +92 333 5910000
Email: info@nowrozealigoldhouse.com